Thousands of customers are satisfied with our customer service because our simple return program makes your buying experience as simple as possible.

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from heberugs. All such RMA's may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of heberugs. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer's shipping expense.

HOW TO REACH US

You may contact us on our website or by email/text. The heberugs team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours (Text & Email), Your satisfaction is heberugs mission.

ADDITIONAL NOTES ABOUT WARRANTY

1. All returns must be approved by our customer service team first, and you need to apply for RMA online. Items returned without RMA will not be accepted.

2. All returned items must be in a brand new condition, unused/unworn, unwashed, with all original labels and original packaging.

3. Items returned within 30 days from your original order receipt are eligible for a refund. For a full refund, the returned goods must be kept in their original condition (unchanged, unworn, undamaged, and labeled in the original packaging. For partial refunds, please contact customer service first, confirm that they are correct, and send them back. Once the returned goods are received and the labels are checked For "no problem", the refund will be processed to the previous payment account within 5-7 working days.

After agreeing to the return request, the package can be shipped back to the address provided by customer service. Please send an email containing your order number and returned shipping number after the package is sent. The tax and shipping charges incurred by the return will be paid by the buyer, and the final refund amount will be the order price that misuses our receiving costs, such as taxes and processing fees.

4. The item is damaged due to man-made reasons and cannot be returned or exchanged.

5. You may be asked to provide personal details when returning or exchanging goods. These details will be used to process returns.

Contact us: info@ihuahoo.com